Terms & Conditions

1. Company Information

This website is operated by:

• Company Name: CleanPro Supplies Ltd
• Registered in: England and Wales
• Company Number: [Your Company Number]
• VAT Number: GB [Your VAT Number]
• Registered Address: [Your Business Address]
• Email: info@cleanprosupplies.co.uk

2. Definitions

• "We", "Us", "Our": Refers to CleanPro Supplies Ltd
• "You", "Your": Refers to the customer or website user
• "Products": Goods available for purchase on our website
• "Services": Services provided by us including order fulfillment and delivery

3. Ordering and Contract Formation

3.1 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and refuse service.

3.2 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order. A contract is formed when we send you an order confirmation email.

3.3 Order Errors

We reserve the right to cancel orders if pricing or product information is incorrect due to technical errors.

4. Pricing and Payment

4.1 Prices

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of ordering

4.2 Payment

• Payment is required at the time of ordering
• We accept major credit/debit cards via Stripe
• Your payment information is processed securely
• We do not store your full card details

4.3 Payment Issues

If your payment is declined, we will contact you to resolve the issue. Orders may be canceled if payment cannot be processed.

5. Delivery

5.1 Delivery Area

We currently deliver to addresses within the United Kingdom only.

5.2 Delivery Times

• Standard Delivery: 3-5 working days (FREE on orders over £30)
• Express Delivery: 1-2 working days (£4.99)
• Next Day Delivery: Order before 2pm (£7.99)

5.3 Delivery Charges

Delivery charges are calculated at checkout based on your chosen delivery method and order value.

5.4 Failed Deliveries

If delivery fails due to incorrect address information or unavailability, additional charges may apply for redelivery.

6. Returns and Refunds

6.1 Your Right to Return

Under the Consumer Contracts Regulations 2013, you have the right to return most products within 30 days for a full refund.

6.2 Return Conditions

• Products must be unused and in original packaging
• Products must be in resalable condition
• Proof of purchase must be provided

6.3 How to Return

1. Contact us at returns@cleanprosupplies.co.uk within 30 days
2. We'll provide return instructions and address
3. Package items securely and include order number
4. Send via tracked delivery (recommended)

6.4 Refund Process

Once we receive and inspect your return, we'll process your refund within 14 days to your original payment method.

6.5 Return Shipping Costs

• If returning due to our error (wrong/faulty item), we'll cover return costs
• If returning for other reasons, you're responsible for return shipping

7. Faulty or Damaged Products

7.1 Reporting Issues

If you receive a faulty or damaged product, contact us within 48 hours with photos and order details.

7.2 Resolution Options

We'll offer:

• Full refund
• Replacement product
• Repair (where applicable)

8. Product Information and Use

8.1 Accuracy

We strive to ensure product descriptions and images are accurate, but we cannot guarantee they are 100% accurate, complete, or error-free.

8.2 Proper Use

Products must be used in accordance with provided instructions. We are not liable for misuse or failure to follow guidelines.

9. Intellectual Property

All content on this website, including:

• Text, images, logos, and graphics
• Website design and layout
• Product descriptions and photos

Are owned by CleanPro Supplies Ltd and protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

10. Limitation of Liability

10.1 We Do Not Exclude

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

10.2 We Limit Liability For

To the extent permitted by law, we limit liability for:

• Indirect or consequential losses
• Loss of profits, revenue, or data
• Business interruption

11. Data Protection

We collect and process your personal data in accordance with our Privacy Policy and UK GDPR regulations.

12. Promotional Offers and Discount Codes

• Promotional offers are subject to terms and availability
• Discount codes cannot be combined unless stated
• We reserve the right to cancel or modify promotions
• One discount code per order unless otherwise specified

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Strikes or labor disputes
• Pandemics or epidemics
• Government actions
• Technical failures or cyber attacks

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified terms.

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Us

For questions about these terms, please contact us:

• Email: info@cleanprosupplies.co.uk
• Phone: 020 XXXX XXXX
• Address: [Your Business Address]
• Hours: Monday-Friday, 9am-5pm